Privacy Policy

Effective Date: October 10, 2024

Contact Information:

• Address: 241 Victoria Rd, Nanaimo, BC V9R 4P7
• Email: [email protected]
• Phone Number: +1 855 554 5542
• Website: MoversNanaimo.ca

1. Introduction This Privacy Policy outlines how Almost 2 Easy Moving – Movers Nanaimo (“we,” “us,” “our”) collects, uses, and protects the personal information of our users (“you,” “your”). We are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly.

2. Information We Collect We collect various types of personal information, including but not limited to:

2.1. Personal Identification Information:

• Name, email address, phone number, and physical address.
• Date of birth, gender, and occupation.
• Identification documents, such as driver’s license or passport.

2.2. Payment Information:

• Credit card numbers, billing address, and transaction history.
• Bank account details for direct debits and refunds.

2.3. Usage Data:

• Information about how you interact with our services, such as service requests and feedback.
• Browser type, operating system, IP address, pages visited, and time spent on our site.

2.4. Cookies and Tracking Technologies:

• Cookies to enhance user experience, remember preferences, and track usage patterns.
• Web beacons and pixel tags to monitor email open rates and website traffic.

2.5. Communication Data:

• Records of your communications with us, including emails, phone calls, and chat transcripts.

2.6. Geolocation Data:

• Information about your location when you use our services or visit our website.

3. How We Use Your Information We use your personal information for a variety of purposes, including but not limited to:

3.1. Providing Services:

• To process and fulfill your moving service requests.
• To manage and maintain your account with us.

3.2. Communication:

• To send you promotional offers, newsletters, and other relevant information.
• To respond to your inquiries, complaints, and requests.

3.3. Website and Service Improvement:

• To analyze and improve our services and website functionality.
• To personalize your experience based on your preferences and past interactions.

3.4. Legal Compliance:

• To comply with legal obligations and respond to lawful requests from public authorities.
• To protect the rights, property, or safety of Almost 2 Easy Moving – Movers Nanaimo, our users, or the public.

4. Sharing Your Information We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following scenarios:

4.1. Service Providers:

• Third-party service providers who assist us in providing services, such as payment processors, IT support, and marketing agencies. These providers are required to protect your information and use it only for the purposes we specify.

4.2. Business Transfers:

• If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owners. You will be notified of such a change and any choices you may have regarding your information.

4.3. Legal Requirements:

• To comply with legal obligations, court orders, and governmental requests.
• To enforce our terms of service and other agreements.
• To protect the rights, property, or safety of Almost 2 Easy Moving – Movers Nanaimo, our customers, or the public.

5. Data Security We implement a variety of security measures to protect your personal information, including but not limited to:

5.1. Encryption:

• Encryption of sensitive information during transmission and storage using industry-standard protocols.

5.2. Access Controls:

• Limiting access to personal information to authorized personnel only.
• Implementing role-based access controls and regular access audits.

5.3. Physical Security:

• Secure facilities with controlled access to protect physical data storage.

5.4. Regular Security Audits:

• Conducting regular security assessments and audits to identify and mitigate vulnerabilities.

6. Your Rights You have various rights regarding your personal information, including but not limited to:

6.1. Access:

• You can request access to the personal information we hold about you.

6.2. Correction:

• You can request that we correct or update any inaccurate or incomplete personal information.

6.3. Deletion:

• You can request that we delete your personal information, subject to certain legal exceptions.

6.4. Restriction:

• You can request that we restrict the processing of your personal information under certain conditions.

6.5. Data Portability:

• You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

6.6. Withdrawal of Consent:

• Where we rely on your consent to process your personal information, you can withdraw your consent at any time.

6.7. Complaint:

• You have the right to file a complaint with a data protection authority if you believe your rights have been violated.

7. Children’s Privacy Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

8. International Data Transfers If we transfer your personal information outside of Canada, we will take steps to ensure that it is protected in accordance with this Privacy Policy and applicable laws. This includes using appropriate safeguards such as standard contractual clauses and data protection agreements.

9. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. We will notify you of any significant changes by updating the date at the top of this policy and, where appropriate, by sending you a notification. We encourage you to review this policy periodically to stay informed about our data practices.

10. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Phone Number: +1 855 554 5542
• Email: [email protected]
• Address: 241 Victoria Rd, Nanaimo, BC V9R 4P7